TaxStream Customer Support

Quick Links

Events

  • Webcasts
    • 11/24/2009
    • During this webcast, we will discuss walk you through how ONESOURCE TaxStream Provision can automate, configure and tie out the reports needed for your 10K footnote. Learn more about the components and configurability of the Effective Rate Reconciliation, Deferred Balance Roll-forward, Foreign Domestic Summary and Payable Roll-Forward.
    • Generating and Tying Out ONESOURCE TaxStream Provision Footnote Reports
    More Webcasts
    Training
    • 11/23/2009
    • This class is focused on the state function ranging from data input to migrating from a blended state to a more detailed state by state output. Included is a review of the state reports as well as discussion on state specific issues and adjustments.
    • States Overview
    More Training Events

Customized support services for ONESOURCE TaxStream Provision are offered to meet all of your individual needs. From the day you become a customer, we aim to provide you with the highest level of satisfaction possible.

You can contact our support staff at support@taxstream.net or 201-610-1211 x2.

Support Structured for You

ONESOURCE TaxStream Provision support is available in three tiers to provide the level of care you' re looking for.

  Tier One Tier Two Tier Three
Functionality Hotline x x x
Free Webcasts x x x
Web Support x x x
Assigned Support Representative   x x
Assigned Client Manager   x x
Custom Service Level Agreement     x

Consistent Follow-Up

Even if you don' t choose to use our support services, we' ll be check in with you regularly to see how satisfied you are with ONESOURCE TaxStream Provision. Customer suggestions are the primary method we use to further develop our products and services.

Highlights

  • Weekly webcasts on timely subjects.
  • 24/7 support hotline and web support.
  • Option to have a project manager assigned to your account.
  • Regional FASLabs sessions with live hands-on training.
  • Annual national users' conference with live training.
  • Best practices developed by over 300 successful implementations.
  • Newsletters sent via e-mail to keep you up to date on ONESOURCE TaxStream Provision happenings.